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Find answers to common questions here.
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Frequently Asked Questions
I have a paid plan subscription, but the app shows I'm not subscribed to the paid plan.
I have a paid plan subscription on my iPhone, but my iPad shows I'm not subscribed to the paid plan.
Can I change from a monthly plan to an annual plan, or from an annual plan to a monthly plan?
Please tell me how to cancel the paid plan and free trial.
Can I get a receipt for the paid plan?
I didn't receive an email with the verification code during user registration.
I want to reset my learning data and start from scratch.
Where can I receive pronunciation feedback?
I'm using multiple devices, but my data isn't syncing between devices.